Coverage & Scope
This Refund Policy covers the company's action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Arka Softwares does not own or control or of persons that Arka Softwares does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Arka Softwares websites link.
When Do You Qualify for Refunds?
- No Refund After Project Onboarding:- Once a project is onboarded and initial work has commenced, no refunds will be issued if the client decides to back out or discontinue the project for any reason.
- Upfront Payments Are Non-Refundable:- Any advance or upfront payments made to initiate the project are non-refundable under all circumstances.
- Milestone-Based Work:- For projects with milestone-based billing, refunds will not be entertained for completed milestones or deliverables that have been shared.
- Change in Scope:- If the client requests a change in scope or direction after the project has started, additional charges may apply, but this does not entitle the client to a refund.
- Delay from Client Side:- If there is a delay or lack of communication from the client's side for over 15 days, the project will be put on hold, and no refunds will be processed.
- Quality Disputes:- We strive for client satisfaction; however, subjective opinions about design or functionality do not qualify for a refund once the work aligns with the agreed-upon scope.
- Cancellation Before Onboarding:- If a project is canceled before onboarding and no work has commenced, a partial refund may be considered after deducting administrative and consultation charges.
How The Refund Takes Place?
Pre-Refund
- Refund query is processed, analyzed and checked for veracity.
- Match the query with the agreeable parameters and valid reference points.
- Arrange for refunds in permissible situations and settle fully or partly, as the case may be.
Post-Refund
- Sign a proof agreement.
- Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course.
Changes
Arka Softwares may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at [email protected]